Business Improvement for Cafés

Struggling with customer satisfaction, sales, or marketing? Discover actionable solutions to boost your business and stay ahead of the competition.

Cafe and Hospitality Courses

Inefficient operations, poor quality of coffee and food, struggling training staff, or simply looking to boost sales?

Your café is struggling with slow operations, poor coffee and food quality, untrained staff, an unwelcoming atmosphere, and declining sales. You need help that addresses these unique challenges.

Our courses provide tailored strategies large businesses use, specifically designed to enhance your cafe or hospitality business and to give you a competitive edge.

Featured Articles

  • Big Business Secrets for Retaining and Motivating Café Staff

    Discover the Triple R strategy—Recognise, Reward, and Retain—and learn how to create a motivated and loyal team for your café with proven techniques and real-life examples.

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  • How to Create KILLER Loyalty Strategies

    Learn easy ways to keep your cafe customers coming back with smart loyalty programs using cool tricks and psychology.

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  • Best Affordable Café POS Systems Reviewed

    Discover the best affordable café POS systems to streamline coffee shop operations and boost efficiency.

    Read Now

  • How to Get 5-Star Reviews Every Time For Your Cafee

    Are you tired of bad reviews for your cafe? Here’s how to Get a 5-Star Reviews Every Time.

    Read Now

  • Cafes Guide to Get Customers To love You

    SALES MANAGERLearn how embracing customer obsession can transform your café into a beloved community hub that gets your customers to love you.

    Read Now
See Library

Why McCluand Business Improvment

Minimal Disruptions

Minimal Disruptions

Every small business owner is overworked and overstressed these courses minimise disruptions.

Reliable

Reliable

Our course builds off large corporations' strategies and knowledge and is tailored to your business to increase its effectiveness.

Reliable

Affordable

With almost all small businesses dealing with cash restraints, affordability and accessibility are vital in making sure our courses are available for all.

Gain Access to our Ultimate guide to a successful cafe 

Statistics

  • The study found that 91 per cent of small-business owners are experiencing work-related stress in the past 12 months, with a lack of sales (34 per cent), time pressures (33 per cent), poor work-life balance (28 per cent), keeping up with technology (28 per cent), and managing cashflow (28 per cent) cited as top contributors.

    Inside Small Business

  • 1 in 5 business owners work less than the standard 40-hour work week. The majority are in the 40+ category. And there are still a significant number of entrepreneurs pulling 60+ hours per week.

    The Alternative Board Blog

  • 60% of businesses in Australia will fail within their first three years of operation, with 20% of businesses failing in their first year of operating.

    Australian Bureau of Statistics

Perfect for business owners looking to enhance…

Customer satisfaction

Competitive edge

Quality of coffee

Streamlined operations

Return on investment

Training staff

Professional guidance

Tailored services

Boost in sales

 FAQs

  • McCluand offers business improvement course for cafe and hospitality business owners designed specifically for their industry.

  • We minimise disruption by implementing small, incremental changes each week. This approach ensures that improvements are integrated smoothly and efficiently, allowing your café to continue operating with minimal interruption.

  • Our courses are based on meticulous strategies developed by the most successful large corporations. These strategies are then tailored to fit the unique needs and resources of small businesses. By adapting proven methods to the specific context of your café, we ensure maximum effectiveness. Additionally, we leverage the inherent strengths and weaknesses of your business to create a competitive edge, ensuring noticeable improvements and sustainable growth.

  • Our courses employ strategies corroborated through extensive case studies, industry research, and academic research across multiple geographical demographics and industries. This rigorous approach ensures both accuracy and repeatability. We adapt these proven methods to meet the specific needs of your café, providing reliable and effective solutions.